General Cleaning Questions
Carpet Cleaning Questions

General Cleaning Questions

Q: Are you bonded and insured?
A: Yes, we are fully insured by Midwest Mutual Co.

Q: Do I need to be at home when you clean?
A: No, there is no need to be at home, in fact most of our clients are gone when we clean.

Q: How do you protect my keys?
A: Keys are issued daily and are kept under lock when not in use. Most clients provide us with a garage code that can either be changed or a special code can be set up for our cleaning team.

Q: How many people will clean my house?
A: Usually four team members will clean your house.

Q: Will I always have the same cleaning team?
A: Yes, the same team will always be assigned to you.

Q: Are teams supervised?
A: Each team has a supervisor who will check the work of the team members.

Q: Do I need to provide my own cleaning supplies or products?
A: No, we will provide all cleaning supplies and products.

Q: Are your cleaning supplies environment friendly?
A: Yes, all of our cleaning supplies are safe for the environment.

Q: I would like you to perform a different house cleaning routine than what you specify, can you do this?
A: Yes, we are completely flexible on our cleaning routines. Just simply let us know what best suits your needs.

Q: How do I pay for your service?
A: Payment is due at the time of service. Checks are accepted.

Q: Is your work guaranteed?
A: Our services are guaranteed. Call if not completely satisfied and we will send someone to reclean the areas that you are not happy with.

Q: Can you give me an estimate over the phone?
A: We prefer to visit your residence to give you the most accurate estimate possible. However, we can give you a range of prices based on the description of your house. Our estimates are always free with no obligations. Call and let us know.

Q: How are you different from other cleaning companies?
A: We have selected our staff based on their attention to detail. We provide highly trained individuals who will provide custom cleaning following your criteria. In addition, our staff is also motivated to succeed by sharing in the profits of our business. We have been family owned & operated since 1989. Our schedule and cleaning routine is flexible to suit your needs. We guarantee our service and we are bonded & insured by Midwest Mutual Co.

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Questions on Carpet Cleaning

Q: How long should I wait before I get my carpets cleaned?
A: Carpets are like filters. They accumulate particles of dirt, dust pollens, slats, & chemicals. All of these deposits get ground into your carpet. Vacuuming helps, but it does not eliminate pollens & pollutants.

Q: Which method of carpet cleaning should I use?
A: Two basic methods are used: the dry chemical method or hot water extraction. the chem dry method injects foam into your carpet which left to dry can then be vacuumed. Unfortunately, this method does not break down all pollutants and pollens which remain in your carpet. The hot water extraction injects hot water and then is immediately sucked back out of the fibers. The second method can be successful provided the right equipment is used. If not, water and pollutants remain in your carpet.

Q: What should I look for in a carpet cleaner?
A: Three different kinds of equipment are used for hot water extraction: truck mounted, portable extractors, and portable heated extractors. The latest portable models inject a heated water solution at 200° F which is immediately extracted under pressure of at least 200 psi (pressure per square inch) leaving your carpet virtually dry after a couple of hours.

Q: Isn't the lowest price the best?
A: Maybe! Some companies will quote you a price over the phone based on the square footage, not knowing how much soil there is, how much furniture needs to be moved, or what kind of carpet you have. some will send uncertified personnel who do not know how to remove certain stains.

Q: How should I choose the best cleaner?
A: Make sure you use a cleaner who has been trained and certified by the I.I.C.R.C. Ask questions about their training, what method of cleaning, and type of equipment they use. Then get a written estimate. The Heartland Carpet Cleaners have been trained and certified by the I.I.C.R.C. and will use an up to date extractor. This versatile machine provides adjustable psi pressures suitable for upholstery & all types of carpeting. It delivers over 200° F water with extraction of over 200 psi & up.

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